Frequently Asked Questions
Everything you need to know about your Esra-clothing shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout, but we offer free standard shipping on all orders over $75.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team or using the 'Modify Order' link in your confirmation email.
Are your materials sustainably sourced?
At Esra-clothing, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.